Refund Policy
Assetnesia Pro is a digital product and has no physical return. Eligible refund requests for an initial purchase may be submitted within 14 calendar days after payment.
Effective and last updated: November 3, 2026
Eligible requests
A request may be eligible when there was a duplicate payment, a license key or download was not delivered after confirmed payment, a download or activation problem could not be resolved by support, or the delivered product materially differs from the features described before purchase.
Before requesting a technical refund
Please allow Rintikode a reasonable opportunity to investigate and resolve technical delivery or activation issues. This does not apply to an obvious duplicate payment or another circumstance where troubleshooting is not relevant.
Exclusions
Refunds are generally not provided solely for a change of mind after successful use, an environment that does not meet published requirements, conflicts caused by unsupported third-party software, unauthorized license sharing or service abuse, or renewals, except where required by law or where a charge was unauthorized or duplicated.
How to request
Email [email protected] within the applicable period. Include the purchaser name, checkout email, payment or order reference, purchase date, and a clear description of the issue. Do not send a complete license key, password, or card information.
Review and response
We will review the payment status, delivery records, support history, and payment-provider requirements. We may request reasonable diagnostic information with sensitive details removed. Approval is not automatic merely because a request is submitted.
Approved refunds
An approved refund is returned through a method supported by Midtrans, PayPal, or the relevant payment provider. Some payment methods do not support an automated refund and may require a manual transfer. Bank and provider processing times vary and are outside Rintikode’s direct control.
Effect of a refund
After a full refund, related license activation, protected downloads, updates, and support rights may be disabled. A refund does not revoke rights already granted under the applicable open-source software license.
Consumer rights
This policy supplements and does not limit rights that cannot be excluded under applicable Indonesian law.